Terms and Conditions for Balham Cleaner Services

These terms and conditions set out the basis on which Balham Cleaner provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing our team to commence work, you agree to be bound by these terms. Please read them carefully before placing an order for any Balham cleaning service, including one-off cleans, regular cleaning, deep cleaning, end-of-tenancy cleaning, carpet cleaning, and related specialist services. These terms are designed to create clarity around the booking process, payment obligations, cancellations, liability, and lawful waste handling so that both parties understand their responsibilities from the outset.

In these terms, references to “we”, “us”, and “our” mean Balham Cleaner, and references to “you” and “your” mean the customer, client, landlord, tenant, agent, business, or other person placing the booking or benefiting from the service. Unless otherwise stated, any agreement in writing, by email, messaging platform, online form, or verbal confirmation made during the booking process forms part of the service arrangement. If there is any inconsistency between a service-specific quotation and these terms, the service-specific quotation will prevail only to the extent of that inconsistency.

These terms apply to all services supplied by Balham Cleaner whether they are arranged as a one-off appointment or under an ongoing cleaning plan. They do not affect your statutory rights as a consumer under UK law. Nothing in these terms is intended to exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other responsibility that cannot legally be excluded.

Booking process

To arrange a cleaning service, you may submit a booking request through the channels we make available from time to time. A booking is not confirmed until we have accepted it and, where applicable, received any required deposit, advance payment, or written approval of the quoted price. We may ask for details about the property size, condition, access arrangements, cleaning priorities, parking, utilities, and any special requirements so that we can provide an accurate estimate and appropriate staffing. If any information provided by you is incomplete or inaccurate, the quotation may need to be revised.

All bookings are subject to availability. We reserve the right to refuse a booking, decline a service request, or withdraw a confirmed slot where we reasonably believe that the job cannot be delivered safely, lawfully, or within the agreed scope. For example, if the property is excessively cluttered, presents a biohazard risk, lacks safe access, or requires specialist equipment not included in the initial quotation, we may need to reprice, amend, or reschedule the service. Balham Cleaner may also require proof of identity, proof of tenancy or ownership, or written authority from a landlord, managing agent, or occupier if the circumstances make this necessary.

Service scope and customer responsibilities

The scope of each cleaning service will depend on the agreed package, the condition of the premises, and any written instructions given before the job starts. Standard tasks included in a cleaning appointment may differ from specialist tasks, and anything outside the agreed scope may be charged separately. You are responsible for ensuring that the property is reasonably ready for cleaning, that pets are secured if required, and that we have safe access to the premises and to any room, cupboard, appliance, or item requiring attention. Where cleaning products, electricity, or water are needed, you must ensure that these utilities are available unless we have expressly agreed to supply them.

You must inform us in advance of any hazards, fragile items, medical concerns, security systems, pest infestations, bodily fluids, mould, asbestos, sharp objects, or other conditions that may affect the work. You are also responsible for removing or securing valuables, confidential papers, cash, jewellery, and irreplaceable items before the service begins. While our staff will take reasonable care, we cannot be responsible for items left in exposed or unsecured areas. If an item is especially delicate or valuable, you should notify us before the appointment so that we can assess whether it can be cleaned safely.

Payments, pricing, and invoices

Prices may be quoted as fixed fees, hourly rates, or estimates subject to final assessment. Where a quotation is estimated, the final charge may vary depending on the actual time required, the level of soiling, the size of the property, access issues, and any additional tasks requested on the day. Any extra work outside the original quotation must be authorised by you or your representative before it is carried out, unless immediate action is reasonably necessary to protect health, safety, or property.

Unless otherwise stated, payment is due on completion of the service or in advance for bookings that require prepayment. We may require a deposit to secure a booking, and deposits may be non-refundable where clearly stated in the quotation or confirmation. Accepted payment methods, deadlines, and any late-payment charges will be communicated at the time of booking. If you fail to make payment when due, we may suspend future services, charge reasonable costs of recovery, and withhold any non-essential documentation until the outstanding sum is settled. All prices are stated in pounds sterling unless expressly agreed otherwise, and any VAT or similar tax will be added where applicable.

Cancellations, rescheduling, and missed appointments

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may vary depending on the type of service, staff allocation, and whether specialist equipment or materials have already been arranged. If you cancel at short notice, fail to provide access, or are not present at the agreed time where your presence is necessary, you may be charged a cancellation fee or the full booked amount, especially where we have already reserved time and resources for your appointment.

We reserve the right to cancel or reschedule a booking where necessary due to staff illness, unsafe conditions, equipment failure, adverse circumstances, or any event beyond our reasonable control. Where we do so, we will aim to offer an alternative appointment within a reasonable time. We are not liable for indirect losses caused by a cancellation or rescheduling, such as missed letting opportunities, delayed moving dates, or inconvenience, except where the law requires otherwise. If a booking is repeated or ongoing, either party may end future visits by giving notice in line with the agreed arrangement or, where none is specified, by giving reasonable notice.

Liability and limitations

We will carry out each Balham cleaning service with reasonable skill and care. If you believe a service has not been performed in accordance with the agreed scope, you must notify us within a reasonable time after completion and, where relevant, provide evidence of the issue. We may ask to inspect the site, review photographs, or return to remedy a valid concern at our discretion. If a claim is justified, our preferred remedy may be to re-perform the affected part of the service or offer a reasonable price adjustment, depending on the circumstances.

Our liability is limited to direct loss or damage caused by our negligence or breach of contract, and only to the extent permitted by law. We are not responsible for pre-existing damage, wear and tear, hidden defects, items not suitable for cleaning, or damage resulting from your failure to disclose relevant information. We are also not liable for loss arising from events outside our reasonable control, including but not limited to fire, flood, storm, transport disruption, utility failure, civil disturbance, or third-party interference. Nothing in these terms excludes liability for matters that cannot lawfully be excluded under UK law.

If our team is asked to move furniture, lift items, use ladders, or work in confined areas, this will only be done where it is reasonably safe to do so. You agree that our staff may refuse to carry out any instruction that appears unsafe, unlawful, or beyond their training. We are not liable for damage caused by items that are poorly fixed, unstable, already broken, or constructed from materials that react unpredictably to cleaning products. Where appropriate, we may carry out a small test patch before proceeding with treatment of surfaces, fabrics, or fittings.

Waste regulations, disposal, and prohibited materials

Balham Cleaner operates in accordance with applicable UK waste and environmental requirements. We will handle waste lawfully and responsibly, including by separating ordinary waste from materials that require special treatment. You must not request us to dispose of controlled, hazardous, illegal, or medically dangerous waste unless this has been expressly agreed in writing and we are lawfully able to do so. Prohibited items may include, without limitation, needles, sharps, chemicals, asbestos-containing materials, clinical waste, bodily fluids in significant quantity, or any item that requires a licensed specialist contractor.

If waste removal forms part of the cleaning service, the scope will be clearly defined in advance. We may remove bagged domestic waste, packaging, and other ordinary refuse only where this has been included in the service or specifically agreed at the time of booking. Any waste left behind by tenants, previous occupiers, or third parties remains your responsibility unless we have expressly agreed to remove it. You must ensure that any waste presented for removal is properly separated, accessible, and safe to handle. If additional charges apply for disposal, these will be explained before work proceeds where reasonably possible.

Where we identify items that must be handled under environmental or waste rules, we may suspend work until the issue is resolved. We reserve the right to refuse the collection or disposal of waste that would place our staff, the public, or the environment at risk. You agree to indemnify us for losses arising from your failure to disclose hazardous waste or from your request that we handle materials that should not have been presented for ordinary disposal. This obligation includes any regulatory fines, reasonable clean-up costs, and lawful third-party charges caused by inaccurate information supplied by you.

Complaints, remedies, and access after service

If you have a complaint about any aspect of the service, you should raise it promptly so that we can investigate. Where appropriate, you should provide photographs, a description of the issue, and the date and time of the appointment. We may need to revisit the property, speak to the assigned cleaner, or review the original instructions before deciding on a remedy. Our aim is to deal with concerns fairly and efficiently, but any request for a remedy must relate to the actual service supplied and must be made within a reasonable period after the appointment.

After the service is completed, you should inspect the property as soon as reasonably possible. If you require any follow-up work, it should be requested promptly and will be subject to availability and scope. We do not guarantee that every stain, mark, or defect can be removed, especially where the condition is longstanding, caused by unsuitable materials, or beyond the capability of standard cleaning methods. Any advice given by our staff is provided in good faith, but it remains your responsibility to decide whether to follow that advice and to ensure that surfaces and fittings are suitable for treatment.

Governing law and general provisions

These terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the services, subject to any mandatory consumer rights or alternative dispute resolution procedures that may apply under UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

We may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will apply to that booking unless a later change is required by law. No failure or delay by us in enforcing any right or remedy shall operate as a waiver of that right or remedy. A person who is not a party to this agreement shall have no rights to enforce any term under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Balham Cleaner service terms. You also confirm that any information supplied during booking is accurate to the best of your knowledge and that you have authority to arrange the service at the relevant premises. These terms are intended to provide a fair and transparent framework for the supply of cleaning services while protecting the rights and responsibilities of both parties.