Balham Cleaner Privacy Policy

This Privacy Policy explains how Balham Cleaner collects, uses, stores and protects personal data relating to customers and prospective customers in the Balham area. It describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.

This Privacy Policy applies to all Balham Cleaner customers and prospective customers within the Balham area, including individuals who make enquiries about our services, book cleaning services, or otherwise interact with us in relation to our cleaning activities.

Who We Are and Scope of This Policy

Balham Cleaner is a cleaning service provider operating in the Balham area. For the purposes of data protection law, Balham Cleaner is the data controller in relation to the personal data described in this Privacy Policy. This means Balham Cleaner decides how and why your personal data is processed when you use our services or interact with us.

This Privacy Policy covers personal data that we collect directly from you, that is generated in the course of providing our services, and that may be obtained lawfully from third parties where relevant to our services.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you make an enquiry, request a quote, make a booking, or use our cleaning services in the Balham area:

Identification and contact data such as your full name, residential address, property access details, billing address, and any preferred contact details.

Booking and service data such as details of your cleaning requirements, property type and size, preferred dates and times, frequency of clean, special instructions, and service history.

Payment and billing data such as payment method details, billing history, and records of payments made and amounts due. We do not store full card details when payments are processed by external payment service providers.

Communication data such as records of communications with you, including enquiries, complaints, feedback, and any other correspondence concerning our services.

Technical and usage data such as information about how you contact us online, which may include device and browser information and basic usage data to support the operation and security of our website or online booking systems.

We generally do not seek to collect special categories of personal data such as health data. If you voluntarily provide such information, for example to explain particular cleaning requirements, we will only use it where necessary to provide the requested service or where required by law.

How We Collect Your Data

We collect personal data about you in the following ways:

Directly from you when you contact us, request a quote, make a booking, provide instructions to our cleaners, or provide feedback.

Automatically through our website or online systems, where technical or usage data is generated as you interact with our online services.

From third-party service providers, for example payment service providers that confirm your payment, or online platforms through which you may have made a booking, where such sharing is necessary to deliver our services in the Balham area.

Purposes and Lawful Bases for Processing

We will only use your personal data where we have a lawful basis under data protection law. The purposes for which we process your data and the corresponding lawful bases include:

To provide cleaning services in the Balham area, including handling enquiries, providing quotes, confirming bookings, and carrying out cleaning services at your property. The lawful basis is contract performance or taking steps at your request prior to entering into a contract.

To manage our relationship with you, including responding to your questions, handling complaints, updating you on changes to services or terms, and maintaining service records. The lawful basis is contract performance and our legitimate interests in maintaining a good customer relationship.

To process payments, issue invoices, and maintain accounting records. The lawful bases are contract performance, compliance with legal obligations relating to tax and accounting, and our legitimate interests in managing our business.

To improve our services, including quality control, training, service optimisation, and gathering feedback from customers in the Balham area. The lawful basis is our legitimate interests in developing and improving our services, provided your rights and freedoms are not overridden.

To send you relevant service-related information that you have requested or that is necessary for your booking. The lawful basis is contract performance and our legitimate interests in providing efficient customer service.

To comply with legal obligations, for example record-keeping, responding to lawful requests from public authorities, and complying with regulatory requirements. The lawful basis is compliance with legal obligations.

Where we rely on consent for any specific processing activity, we will make this clear at the point of collection and you will have the right to withdraw your consent at any time.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.

Customer and booking records relating to services in the Balham area are typically retained for a period that allows us to manage ongoing service relationships, handle any complaints or disputes, and comply with financial and tax regulations. Financial and invoicing records may be kept for longer periods as required by applicable law.

When personal data is no longer required for these purposes, it will be securely deleted, anonymised, or otherwise removed from our systems in line with our data retention procedures.

Data Sharing and Processors

We may share your personal data with trusted third parties where this is necessary for the operation of our business and the provision of services in the Balham area, including:

Cleaning staff and contractors who require limited information about your property and booking details in order to perform the cleaning services you have requested.

Payment service providers that process payments on our behalf. These providers act as independent controllers or processors depending on their role and are responsible for keeping your payment details secure.

IT and system support providers, including providers of booking, scheduling, and customer management systems, who may process data on our behalf as data processors.

Professional advisers such as accountants or legal advisers, where necessary for business administration, compliance, or to protect our rights.

Public authorities or law enforcement agencies where required by law or where necessary to protect the rights, property, or safety of Balham Cleaner, our customers, or others.

Where third parties act as our data processors, they are only permitted to process your personal data in accordance with our instructions, must keep it secure, and are bound by appropriate contractual obligations under data protection law.

International Data Transfers

Where service providers that act on our behalf are located outside the United Kingdom or the European Economic Area, we will take appropriate measures to ensure that your personal data is adequately protected. This includes using mechanisms such as standard contractual clauses or relying on other lawful transfer tools approved under applicable data protection law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are designed to provide a level of security appropriate to the risks presented by processing your personal data in connection with our services in the Balham area.

Access to personal data is restricted to personnel and service providers who need the information for legitimate business purposes and are subject to confidentiality obligations.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Balham Cleaner customers and prospective customers in the Balham area, subject to certain legal conditions and exemptions. Your rights include:

Right of access You have the right to obtain confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure You have the right to request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction You have the right to request that we restrict the processing of your personal data in specific situations, for example while we verify the accuracy of data or assess an objection you have raised.

Right to data portability You have the right, in certain cases, to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format and to request that we transmit that data to another controller where technically feasible.

Right to object You have the right to object to processing based on our legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is required for legal claims.

Right to withdraw consent Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data in the Balham area. Any significant changes will be indicated by updating the date of the policy or by providing additional notice where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.