Terms And Conditions

Balham Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Balham Cleaner provides domestic and commercial cleaning services within its service area in the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Client means any individual, household, business, or organisation that makes a booking or uses the services of Balham Cleaner.

Company means Balham Cleaner, the provider of the cleaning services.

Services means any cleaning or related services provided by the Company to the Client, including but not limited to regular domestic cleaning, one-off deep cleans, end of tenancy cleans, office or commercial cleaning, and related ancillary services.

Premises means the property or location at which the Services are to be carried out.

Cleaner means any employee, contractor, or representative engaged by the Company to perform the Services.

2. Scope of Services

The Company provides cleaning services tailored to residential and commercial Clients within its operating area in the United Kingdom. The specific scope of work, including type of cleaning, estimated duration, and any special requirements, will be agreed with the Client at the time of booking.

The Company reserves the right to refuse any job that it considers to be unsafe, unsuitable, or beyond the reasonable scope of its Services, including but not limited to hazardous environments, illegal activities, or work that would breach health and safety requirements.

3. Booking Process

Bookings may be made by the Client through the Company’s accepted booking channels. By submitting a booking request, the Client warrants that all information provided is accurate, complete, and up to date, including property type, size, and specific requirements.

All bookings are subject to acceptance by the Company. A booking will be deemed confirmed only when the Company has acknowledged the booking and provided confirmation of the date, time, and applicable charges. The Company may decline a booking without providing a reason.

The Client is responsible for ensuring that access to the Premises is available at the agreed time. This includes providing accurate entry instructions and arranging for keys or access codes where necessary. Waiting time caused by lack of access may be chargeable.

For regular or recurring cleaning services, the agreed schedule will continue until terminated in accordance with these Terms and Conditions. Any changes to the schedule must be communicated to the Company in advance and are subject to availability.

4. Pricing and Quotations

Prices for Services are normally based on either an hourly rate or a fixed price for a specified job, as advised to the Client before the booking is confirmed. The Company may provide an estimate based on the information supplied by the Client, which may be subject to adjustment if the actual conditions at the Premises differ materially from those described.

Any quotation or price indication is valid only at the time it is given and may be updated by the Company from time to time, including to reflect changes in labour costs, materials, and operating expenses. The Client will be informed of any change in pricing before a new or recurring booking is carried out.

Additional charges may apply for:

Access or parking charges imposed by third parties or local authorities.

Excessive soiling, pet-related mess, or conditions that significantly increase the time or materials required.

Specialist cleaning products or equipment requested by the Client that are not part of the Company’s standard provision.

5. Payments and Invoicing

Unless otherwise agreed in writing, payment for Services is due on completion of the cleaning visit or in advance of the booking, depending on the payment method used. The Company accepts payment through methods notified to the Client during the booking process.

For commercial Clients or Clients with an account facility, the Company may issue invoices with specified payment terms. The Client must pay all invoices in full and cleared funds by the due date stated on the invoice.

If the Client fails to make payment on time, the Company reserves the right to:

Charge interest on overdue amounts at a rate permitted by applicable law, accruing daily until payment is made in full.

Recover from the Client all reasonable costs and expenses incurred in pursuing the debt, including third-party collection costs.

Susp end or cancel further Services until all outstanding sums have been paid in full.

All payments must be made without deduction, set-off, or counterclaim, unless required by law or explicitly agreed by the Company in writing.

6. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving notice to the Company within the minimum notice period specified at the time of booking. As a general policy, the Company requires a minimum of 24 hours notice for cancellation or rescheduling of standard domestic or commercial cleaning visits, and may require longer notice for larger jobs such as end of tenancy or deep cleans.

If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full value of the booked Services.

If the Cleaner arrives at the Premises and is unable to gain access or commence work due to reasons within the Client’s control, this may be treated as a late cancellation and charged accordingly.

The Company may cancel or reschedule a booking due to operational reasons, staff illness, adverse weather, or circumstances beyond its reasonable control. In such cases, the Company will use reasonable endeavours to provide as much notice as possible and offer an alternative appointment. The Company will not be liable for any indirect loss or inconvenience caused by such cancellation or rescheduling.

7. Client Obligations

The Client agrees to:

Provide a safe working environment at the Premises, complying with all relevant health and safety laws and guidance.

Ensure that running water, electricity, and adequate lighting are available for the duration of the cleaning visit.

Secure any valuables, fragile items, or important documents prior to the Cleaner’s arrival. The Company will not be responsible for items left unsecured.

Inform the Company in advance of any specific risks, hazards, or sensitivities at the Premises, such as alarm systems, pets, delicate surfaces, or areas that require special care.

Comply with any reasonable instructions given by the Company or Cleaner for the safe and efficient performance of the Services.

8. Service Standards and Complaints

The Company aims to deliver Services to a professional standard. If the Client is dissatisfied with any aspect of the cleaning, the Client must notify the Company within 24 hours of the visit, providing reasonable details and, where possible, evidence.

Subject to timely notification, the Company may, at its discretion, arrange for the affected area to be re-cleaned, offer a partial credit, or provide another proportionate remedy. This will be the Client’s sole and exclusive remedy in respect of any alleged service shortfall.

The Company is not obliged to remedy complaints received more than 24 hours after the relevant visit, or where the Client has failed to provide access or has materially altered the condition of the Premises since the visit.

9. Liability and Insurance

The Company carries public liability insurance appropriate for the nature of its Services. Details of cover can be made available upon request.

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

Subject to the above, the Company’s liability to the Client for any loss or damage arising from or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid by the Client for the specific visit during which the event giving rise to the claim occurred.

The Company shall not be liable for:

Any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity.

Pre-existing damage, wear and tear, or defects in the Premises, furnishings, fixtures, or items cleaned.

Damage caused by the use of cleaning products supplied or specified by the Client, or by failure of the Client to follow the Company’s advice.

Loss or damage to items of a particularly fragile, sentimental, or high-value nature, including but not limited to jewellery, cash, art, or antiques, unless the Client has specifically notified the Company in writing before the Service and the Company has agreed to accept responsibility.

10. Waste Handling and Environmental Regulations

The Company conducts its activities in accordance with relevant UK waste and environmental regulations. Standard household and light commercial waste generated as part of the cleaning process will normally be placed into the Client’s designated bins at the Premises.

The Company does not act as a licensed waste carrier and will not remove from the Premises any controlled, hazardous, or regulated waste, including but not limited to electrical goods, large furniture, construction debris, clinical waste, sharp objects, or chemical substances requiring special disposal.

The Client is responsible for ensuring that appropriate waste receptacles are available and that any special disposal requirements are communicated in advance. Where waste handling would require additional time or resources beyond standard cleaning, the Company may apply supplementary charges or decline the work.

The Client must not request the Cleaner to dispose of waste in a manner that is unlawful or contrary to local environmental requirements. The Company reserves the right to refuse any instruction that would breach applicable waste or environmental regulations.

11. Access, Keys, and Security

If the Client provides keys, access cards, codes, or alarms details to facilitate access to the Premises, the Company will take reasonable care to keep these secure and confidential. Keys may be labelled in a way that does not directly identify the property address.

The Company accepts no liability for loss or damage arising from keys or access details being provided to it, unless such loss results directly from the gross negligence of the Company or its representatives.

The Client is responsible for ensuring that the Premises are adequately secured before and after the visit. The Cleaner will take reasonable steps to lock doors and windows on departure if instructed by the Client, but the Company cannot guarantee security against third-party acts or omissions.

12. Health and Safety

The Company is committed to operating in a safe and responsible manner. Cleaners are instructed to follow safe working practices and to refuse tasks that present unacceptable risk to their health and safety.

The Client must not request or require the Cleaner to undertake any task that is unsafe or outside the agreed scope of Services, such as working at unsafe heights, lifting excessively heavy items, or handling hazardous substances.

If, in the Cleaner’s reasonable opinion, a situation at the Premises presents a health or safety risk, the Cleaner may suspend or discontinue the Service, and the Company may treat the visit as completed for charging purposes.

13. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, transport disruptions, power failures, pandemics, or government restrictions.

14. Data Protection and Privacy

The Company may collect and process personal data relating to Clients for the purposes of administering bookings, delivering Services, processing payments, and managing customer relationships. Such processing will be carried out in accordance with applicable UK data protection laws.

The Company will take reasonable steps to keep Client information secure and will not share personal data with third parties except where necessary to deliver the Services, process payments, comply with legal obligations, or where the Client has provided consent.

15. Variations to Terms

The Company may amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or its business practices. Updated terms will be made available to Clients and will apply to new bookings from the date of publication.

For ongoing or recurring services, the Company will notify Clients of any material changes, and continued use of the Services after such notification will constitute acceptance of the revised Terms and Conditions.

16. Termination

Either party may terminate a regular or recurring service arrangement by giving the other party the notice period agreed at the time of booking, or, if no period was specified, by giving reasonable written notice.

The Company may terminate a booking or ongoing service immediately where:

The Client fails to pay any sum due by the due date.

The Client behaves in an abusive, discriminatory, or threatening manner towards any Cleaner or Company representative.

Conditions at the Premises are unsafe or unlawful.

Continuing to provide the Service would place the Company in breach of its legal or regulatory obligations.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be removed or limited to the minimum extent necessary so that the remaining provisions continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract any of its rights and obligations without requiring the consent of the Client, provided that this does not materially reduce the level of service provided.

These Terms and Conditions, together with any service description or booking confirmation provided to the Client, constitute the entire agreement between the parties in relation to the Services and supersede any previous discussions, correspondence, or understandings.